Returns and refunds
This policy is intended for future purchases made directly on this website and delivered to the contiguous 48 US states. Current demo checkout does not create a charge, order or actual refund. The following is the proposed after-sales process.
1. Free returns and exchanges within 30 days
You may request a free return for a refund or exchange within 30 calendar days starting the day after delivery. This includes dissatisfaction after reasonable testing, defects, shipping damage, incorrect items or missing parts. A request made within the window remains eligible even if subsequent support processing or return transit exceeds 30 days. There are no restocking or refund processing fees.
2. Return condition and information
Provide your order number, checkout email, color, quantity, delivery date and preferred resolution. Include the accessories received with the item. Reasonable inspection and testing do not affect eligibility. Use the original packaging if possible, or equally protective packaging. Missing original packaging alone is not a reason to deny a refund. For damaged, defective or incomplete orders, you are not required to return parts that were never received.
Clear customer-caused damage, unauthorized modifications, damage caused by use contrary to the instructions and unrelated items are outside this voluntary policy. Pre-existing faults, reasonable testing and shipping damage will not be classified as customer-caused damage. If disputed, the specific reasons and available options will be explained without automatic deductions.
3. How to request and send a return
- Once working support is available, submit your request through Contact support. The proposed response target is two business days. Do not send requests to the current placeholder email.
- After verifying the order, support will provide a return authorization, confirmed receiving address and prepaid US return label, or offer a resolution that requires no return.
- Hand the parcel to the carrier within 14 calendar days of receiving the label. Contact support if an extension is needed. Keep the drop-off receipt and tracking number.
- Once the return arrives, verification and a refund or exchange will follow the times below. Support delays will not shorten your request window.
Do not send returns directly to the contact address in the footer. It has not been confirmed as a returns warehouse. Customers will not be required to pay for an international return or charged return shipping after a free-return promise. If you have already shipped an item yourself, provide tracking and cost receipts so support can assist rather than automatically reject the return.
4. Costs and refund amount
We will cover standard US return shipping for eligible returns and replacement shipping for eligible exchanges. No restocking fee applies. A full-order return refunds the amount actually paid for the merchandise and corresponding taxes. Partial returns refund the allocated amount paid and corresponding taxes. Since the original standard shipping is free, no supposed original shipping charge will be deducted. Refunds will not be forced into gift cards or store credit.
5. Refund method and timing
The proposed target is to verify returns within five business days of receipt and initiate an eligible refund to the original payment method within three business days of approval, with confirmation sent to the customer. If no return is needed, the refund will be initiated within three business days of approval. Banks or payment providers may require an additional five to ten business days to post funds; actual timing varies by provider. A shorter processing period required by applicable law will take precedence.
If a refund has not arrived after the stated processing or posting period, contact support with your order number and request the refund reference. If the original payment account is closed, a safe alternative will be verified with the payment provider. No additional verification payment will be requested.
6. Damage, incorrect items, missing parts and defects
Report issues promptly so a free replacement, exchange or refund can be arranged. There is no mandatory damage-reporting deadline shorter than the 30-day window above. Helpful photos may assist verification; an unboxing video is not required. If a battery is swollen, leaking or otherwise unsuitable for ordinary shipping, stop using the product and contact support for safe handling instructions. Do not mail a dangerous battery yourself.
7. Exchanges and unavailable replacements
You may request the same item or another available color. After the return is verified, the proposed target is to dispatch an available replacement within three business days, with estimated transit of 7–12 business days. If unavailable, you may choose another item, expressly agree to wait or receive a refund. We will not substitute without consent or force store credit. Exchange shipping is free, and a replacement receives a new 30-day free return and exchange window after delivery.
8. Cancellations, delays, non-delivery and lost parcels
Before carrier acceptance, you may request cancellation and a full refund. The proposed target is to initiate the refund to the original payment method within three business days of confirmed cancellation. After handoff, an interception may be attempted; if unsuccessful, the free return policy still applies. If dispatch cannot meet a promised date, a revised date will be provided with the choice to accept the delay or cancel for a full refund.
Contact support if the estimated delivery date has passed, tracking shows a problem or a parcel is marked delivered but was not received. Confirmed loss, undeliverability or failed delivery will be resolved with a free replacement or refund at your choice. Support will not require you to obtain a carrier claim payment before accepting the request. If delivery is disputed, evidence will be reviewed and the result explained; a delivered scan alone will not automatically end assistance.
9. Outside the window and other rights
You may still contact support about quality issues after the voluntary 30-day period. A specific product warranty term will be explained when live sales begin. This policy does not restrict remedies for defects, misrepresentation, non-delivery or other rights under applicable law. Updates will not retroactively reduce rights for confirmed orders.
10. Contact and return address
Support email placeholder: [email protected] (an unregistered example address that cannot send or receive email). Do not send personal information to it. A working support email will be published here before launch.
Existing contact details: +1 (281) 919-5160
19910 Misty Pines Dr, Humble, TX 77346, United States. This is a contact address, not a confirmed return shipping address.